by
2025-03-05
March 5, 2025 – David Sprinkle was on Fox 35 this morning discussing GenZ “telephobia”!
Takeaways:
- Telephobia is the ‘fear of talking on the phone’
- GenZ has an increasing discomfort with traditional phone calls and find direct phone conversations challenging
- Parents should prioritize training their kids on how to speak to adults both in-person and on the phone.
- Universities should and in many cases do offer training on how to handle multi-channel communication, including verbal skills on the phone.
- Employers working with multi-generational workforces have the challenge of each generation having preferred methods of communicating. Providing training to help all generations communicate more effectively with each other and their customers is a key to success.